Returns & Refund Policy

Thank you for choosing Skywings International Co. Ltd. for your travel needs. We are committed to offering you the best services. However, we understand that plans may change. This Returns & Refund Policy explains how cancellations, changes, and refunds are handled.

1. General Policy

All bookings and services offered by Skywings International Co. Ltd. are subject to specific cancellation and refund rules set by our partner airlines, hotels, transportation providers, and other service partners.

Refunds will be provided only as per the terms below and subject to the individual policies of the third-party service providers.

2. Cancellation by the Customer

• If you wish to cancel your booking, you must inform us in writing (by email or through our customer support) as soon as possible.

• Cancellation charges will apply as per the cancellation policy at the time of booking.

• Certain bookings (especially during peak seasons, special fares, or promotional offers) may be non-refundable.

• In case of “no-show” (you do not arrive for your trip without informing), no refund will be provided.

3. Refund Process

• Refunds (if applicable) will be initiated only after we receive cancellation confirmation from the concerned airline, hotel, or service provider.

• Refunds will be credited to the original payment method used during booking.

• Please allow 7 to 21 business days for the refund to be processed, depending on the provider and payment gateway timelines.

4. Deductions Applicable

Refunds are subject to:

• Cancellation fees charged by airlines, hotels, or service providers.

• Service fees charged by Skywings International Co. Ltd. (usually a small administrative fee).

• Any taxes, surcharges, or non-refundable charges, if applicable.

5. Cancellation or Modification by Skywings International Co. Ltd.

• In rare cases where Skywings International Co. Ltd. must cancel or reschedule your booking due to unforeseen circumstances (natural disasters, airline schedule changes, political unrest, etc.), we will offer you:

  • An alternative arrangement of similar value, or

  • A full or partial refund depending on the situation.

We will not be liable for any indirect costs incurred by you due to such cancellation (such as visa fees, insurance, or other personal expenses).

6. Non-Refundable Services

The following are usually non-refundable:

• Visa fees

• Travel insurance fees

• Special promotional offers or discounted packages

• Partially used services (such as early checkout from hotels, unused sightseeing tours)